- February 18, 2026
- Posted by: Editor
- Categories:
As a customer who operates a bank account, there will always be a time when something goes wrong and needs to be resolved. Could be a failed transaction, a questionable debit, app malfunction, password reset, etc. Basically something you cannot resolve entirely on your own without any sort of assistance from, or direct personal interaction with the bank. That is essentially one of the major functions of the Customer Service of any bank.
One of the ways you are normally expected to make your complaint is by a formal letter, a phone call, email, or actual visit to the nearest branch of the bank. And whatever option you choose, there should be a timeline within which your complaint must be resolved. Depending on the nature and complexity of complaint, the length of time it takes to resolve a problem could range from 7 days to 30 days. You would typically see something like this:
Timelines for Complaints resolution:
- 72 hours for Card related and Funds Transfer complaints;
- 14 days for Account Management complaints; and
- 30 days for Excess Charges complaints.
From years of interaction with banks in Nigeria, there is one bank that stands conspicuously out when it comes to the resolution of customers’ complaints. The team members are very professional, courteous, and yet so knowledgeable in their own respect. They are never tired to give regular updates when you ask. But that’s not all. What sets them apart from the rest of the pack is their timeliness.
This proudly-Nigerian bank with head office on Ajose Adeogun Street, Victoria Island, Lagos, Nigeria, has won so many local and international awards and continues to set the pace for others to follow. Ladies and gentlemen, give it up for Zenith Bank Plc!
